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Frequently
Asked Questions

  • Hours & Location
    Location 5045 Fruitville Rd #131, Sarasota, FL 34232 (Fruitville & Richardson) General Hours Monday-Friday 8am - 5pm Every other Saturday (call ahead to confirm) Closed on Sundays *We take walk-ins for nail trim and offer a well stocked holistic retail store in our lobby that is open to all. Heading West on Fruitville/Honore intersection, make a right onto Richardson.
  • What is holistic grooming?
    Holistic grooming is the practice of grooming your pet in a stress-free environment in order to provide optimal health for both their body and mind.
  • What vaccinations does my pet need?
    We require all pets to be current on their rabies vaccination ahead of your scheduled appointment.
  • What is your cancellation policy?
    You must cancel or reschedule your appointment at least 48 hours before otherwise we do ask for a $25 cancellation/no-show fee to be paid for before booking a future appointment. New clients, if charged a cancellation/no-show fee, we are unable to provide you a refund for your deposit and if you'd like to schedule a new appointment, we will ask for a new reservation deposit.
  • I experienced outstanding service, where can I leave a review?
    We are thrilled to hear you are excited to share your positive experience with Sudsy Pup! We would love for you to leave a Google review or you may leave a review on our Facebook. For all questions, concerns, or feedback please reach out directly by emailing thesudsypuppawspa@gmail.com.
  • What if I am not happy with the service my dog receives?
    If for any reason you are not completely satisfied with the service(s) received, please email thesudsypuppawspa@gmail.com within 24 hours so we can do our best to rectify it. Your satisfaction is very important to us and we appreciate you giving us a chance to review and rectify any issues.
  • When should my puppy come in for their first groom?
    It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. We recommend they come in two weeks after their last set of vaccinations. We will not perform a haircut for your puppy during their first visit as the evolution from a puppy to an adult coat is dependent on breed and a grooming regime will be suggested to suit your puppy. During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.
  • How early should I arrive to my scheduled appointment?
    Please arrive to every appointment at least 10-15 minutes early to allow us ample time for check-in.
  • What do I need to bring to my appointment?
    If this is your first appointment, you will be asked to complete a new client form and acknowledge our policies (this may be completed ahead of your appointment). Please ensure your pet is able to relieve themselves before your appointment. We have doggy relief station conveniently located outside of the spa. Please make sure we have your pets updated rabies vaccination on record ahead of every appointment. You may bring a leash & collar (or harness), if you forget, we have leashes that can be utilized during your appointment time.
  • How often does my dog need a nail trimming and do I need an appointment?
    We recommend your dog get their nails done at least once a month to prevent injury and damage. You do not need an appointment for nail trim, but we do recommend giving us a call ahead to reduce possible wait time. Nail trims are included with every grooming service we offer.
  • What is the cost for grooming services?
    Pricing is based on your pets breed, hair length, condition of skin, grooming history, and any special accommodations that may be needed resulting in longer than average grooming time. You will receive an estimate before your appointment start, but if any information is not accurate, the price is subject to change at the groomers discretion. We will not proceed without consulting with you first.
  • Do you collect a deposit for grooming services?
    We collect a $25 non-refundable grooming deposit to secure your appointment upon booking. Your deposit will be applied towards the final cost of your groom on the day of your appointment. ​ You must cancel or reschedule your appointment at least 48 hours before otherwise we do ask for a $25 cancellation/no-show fee to be paid for before booking a future appointment. New clients, if charged a cancellation/no-show fee, we are unable to provide you a refund for your deposit and if you'd like to schedule a new appointment, we will ask for a new reservation deposit.
  • What time do I need to pickup my pet from their appointment?
    Please pickup your pet within thirty (30) minutes after The Sudsy Pup provides notice to that the services have been completed. We will provide an estimated time of completion at time of drop-off. As we are not a boarding facility, late fees may apply if you are past one hour of notification of services completed.
  • Can you tell me more about training for my pet?
    Training is offered in a group setting at beginner, intermediate, and advance levels. These sessions are held on-site at The Sudsy Pup. Our training sessions are 6-weeks at each level and all pets must go through the beginner stage before advancing forward. Please visit our training page to learn more. The cost is $299 per session or you can book all sessions in advance for 10% off. You do not need to be an active client to sign up for training. If you are ready to book, please proceed here.
  • What is the cost for training?
    The cost is $299 per session or you can book all sessions in advance for 10% off. You do not need to be an active client to sign up for training. If you are ready to book, please proceed here.
  • Do you offer private training sessions?
    Absolutely! Our professional trainer, Constantine, will work with you to assess any issues you're experiencing and discuss recomendations on the best setting(s) to train. Most common locations include your home, dog park, or 1:1 sessions at Sudsy Pup. Please email us at thesudsypuppawspa@gmail.com or call us at 941-374-1135 to inquire.

Contact Us

Address

5045 Fruitville Rd. #131

Sarasota, FL 34232

Call or Email Direct

(941) 374-1135

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Location Hours

Monday - Friday : 8am - 5pm
Saturday : Varies (Call for details)
Sunday : Closed
Grooming services by appointment only

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